Returns & Warranty

You may try selected goods at home and return them within 30 days of delivery. The conditions:

• Return the goods complete, including the original packaging and all accessories.
• The goods should be in a condition consistent with normal testing — trying a light is expected; excessive wear or damage is not.
• We cover the return shipping. Tell us you are returning and we will send you the instructions and the carrier arrangements, including for larger items.
• We refund you within 14 days of receiving the goods back, or of your proof of dispatch, by the same means you used to pay unless we agree otherwise.

The 30-day trial is our voluntary benefit, offered beyond what the law requires.

Your statutory rights are untouched by it and apply in addition: the 14-day right of withdrawal (see Terms & Conditions, Article 6) and the 2-year statutory liability for defects.

• We provide a 2-year commercial quality guarantee, which runs concurrently with the 2-year statutory liability for defects — we do not market it as more than the law already gives you.
• Submit a complaint to info@redlight.doctor with a description of the defect and your order number.
• For a justified complaint you are entitled to repair or replacement, a reasonable discount, or withdrawal from the contract, as provided by law — and we bear the shipping costs.
• We decide on consumer complaints without undue delay, within 30 days at the latest.

We deliver through DPD. Shipping is free on orders over €150; otherwise it is charged at the rates shown at checkout.